Returns

Thank you for shopping with Cosmic Creations. We appreciate your business and strive to provide you with the best products and services. To ensure transparency and clarity regarding our returns policy, please carefully read and understand the terms and conditions outlined below.

Change of Mind Returns: We understand that sometimes your preferences or circumstances may change after making a purchase. However, we regret to inform you that we do not accept returns for items due to a change of mind or personal reasons. This policy applies to all products and services offered by Cosmic Creations.

 

Exceptions:

Defective or Damaged Products: If you receive a defective or damaged product, please contact our Customer Support team within 7 days of receiving your order. We will provide you with instructions for returning the item and will arrange for a replacement or refund.

Incorrect or Incomplete Orders: In the event that you receive an incorrect item or your order is incomplete, please contact our Customer Support team within 7 days of receiving your order. We will rectify the issue by sending the correct items or completing your order, as appropriate.

Returning Items: As mentioned earlier, we do not accept returns for change of mind. Therefore, we kindly ask that you carefully consider your purchase before completing your order.

Contacting Customer Support: If you have any questions or concerns about our products or services, please feel free to contact our Customer Support team at hello@cosmiccreations.com.au. Our friendly and knowledgeable team is here to assist you with any inquiries you may have.

Final Considerations: By making a purchase from Cosmic Creations, you acknowledge that you have read and understood our "No Returns Policy for Change of Mind." We recommend reviewing product descriptions, specifications, and any available customer reviews before making a purchase to ensure you are selecting the right product for your needs.

We value your satisfaction and are committed to providing quality products and exceptional customer service. We appreciate your understanding of our policy, which helps us maintain competitive prices and continue offering high-quality products.

Thank you for choosing Cosmic Creations.

Much Love,

Elanie

Owner & Founder of Cosmic Creations 

hello@cosmiccreations.com.au