Shipping
Effective Date: 8th September 2023
Thank you for choosing Cosmic Creations for your unique and cosmic-inspired products. We are dedicated to providing exceptional customer service and a seamless shopping experience. This Shipping Policy outlines important information to ensure that your orders are processed and delivered efficiently. Please carefully review the following terms and conditions:
1. Shipping Methods:
Cosmic Creations offers a variety of shipping methods to cater to your needs, including but not limited to:
- Standard Shipping
- Express Shipping
- International Shipping
- In-Store Pickup (Emerald QLD)
The availability of these options may vary based on your location and the products in your order. During the checkout process, you will be presented with estimated delivery times and associated costs for each shipping method.
2. Processing Time:
All orders placed with Cosmic Creations are typically processed within 1-2 business days from the date of purchase. This processing time includes order verification, quality checks, and packaging.
3. Shipping Costs:
Shipping costs are calculated based on factors such as the selected shipping method, destination address, and the weight/size of the items in your order. You will have the opportunity to review and confirm the total shipping cost during the checkout process before completing your purchase.
4. Estimated Delivery Time:
The estimated delivery time varies depending on your chosen shipping method and your location. While we make every effort to deliver your order promptly, please note that delivery times may be affected by external factors beyond our control, such as weather conditions, customs clearance (for international shipments), and carrier-specific delays.
5. Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email containing detailed tracking information. You can use this information to monitor the progress of your shipment on our website or through the carrier's tracking portal.
6. Shipping Restrictions:
Cosmic Creations complies with all local, national, and international shipping regulations. However, please be aware that there may be restrictions or additional charges for shipping specific products to certain locations. It is your responsibility to ensure that your order complies with any applicable laws or regulations in your area.
7. International Shipping:
For international shipments, customs duties, taxes, and fees may apply depending on your country's import regulations. These charges are the responsibility of the recipient and are not included in the shipping cost. Please consult your local customs authorities for information regarding potential additional charges.
8. Shipping Address:
It is vital to provide an accurate and complete shipping address when placing an order. Cosmic Creations is not liable for orders shipped to incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our Customer Support team as soon as possible.
9. Lost or Delayed Shipments:
In the rare event that your shipment is lost or significantly delayed, please reach out to our Customer Support team for assistance. We will collaborate with the carrier to resolve the issue and ensure the successful delivery of your order or issue a refund as necessary.
10. Contact Us:
Should you have any questions or concerns regarding our Shipping Policy or the shipping process in general, please feel free to contact our Customer Support team at hello@cosmiccreations.com.au. We are dedicated to providing exceptional service and are here to assist you with any inquiries you may have.
Thank you for choosing Cosmic Creations. We appreciate your business and look forward to delivering the cosmic wonders that inspire your journey.
Much Love,
Elanie
Owner & Founder of Cosmic Creations
hello@cosmiccreations.com.au